SYNONYM orders are delivered Monday to Friday between 10am and 5pm, shipping cost will vary depending on the dimension, weight and destination of the purchased order, we ship via EMS from Japan with added insurance. All relevant delivery options available for your order and to your destination will be displayed at checkout.
Customer is responsible for any duties and taxes occurred.
Once your order is dispatched you will receive an email containing all the details of the purchase, if further payment verification is required we may get in touch.We aim to dispatch the order within 3 working days, excluding weekends and public holidays, subsequently a tracking number from EMS Japan will be provided, (you may also track your order through your account on the website), and depending on destination shipping time will vary. We cannot be held responsible for custom clearance delays or failed payment approval.
You may be able to cancel your order shortly after purchase, please inform us immediately when you decide to do so. We or our alliances won’t be able to cancel once the preparation and dispatch process starts.Please refer to our Return and Refund policy
Please refer to each item’s description regarding customisation of the product or contact us for details, order and delivery time will take substantially longer and payment will be collected when the order is placed.